ckpro Privacy Policy

ckpro ("we", "our", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy describes the nature, purpose, and protection measures for information collected from you when you visit or use our website ckpro.cam.

By using this website, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform. This policy should be read alongside our terms and conditions.

This privacy policy applies to:

• All pages and services of the ckpro.cam website
• Both registered members and guest visitors
• All users accessing via mobile browser or desktop
• Anyone contacting us via live chat, email, or any other channel

ckpro collects user information from various sources. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, you may be required to provide the following information:

• Full name and date of birth (for age verification)
• Email address and preferred username
• Payment information — bKash, Nagad, Rocket, Upay or bank account number (for processing transactions)
• Identity verification documents (national ID card or passport)
• Messages sent via live chat or email

2.2 Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, session duration, and click patterns
• Referring website information
• Device identifiers and cookie data

2.3 Information Received from Third Parties

We may receive limited information from payment processors or identity verification agencies where necessary. This information is used only for account protection and fraud prevention.

Collected information is used only for the following legitimate purposes:

• Account Management: Creating, managing, and maintaining your ckpro account.
• Service Delivery: Ensuring gaming, betting, deposit, and withdrawal facilities.
• Age Verification: Preventing persons under 21 years of age from accessing the platform.
• Security and Fraud Prevention: Preventing unauthorized access, fraudulent transactions, and account theft.
• Customer Support: Providing assistance via live chat and email.
• Legal Compliance: Complying with applicable laws and regulations.
• Platform Improvement: Analyzing user experience to improve the quality of services.
• Promotional Communications: Informing you about bonuses, offers, and updates subject to your consent.

We never sell your personal information to third parties or share it with others for advertising purposes.

ckpro is committed to protecting your personal information. Information may be shared in the following limited circumstances:

4.1 Service Providers

Selected third-party service providers who operate our services (such as payment processors and identity verification agencies) may access limited information. These organizations operate under strict confidentiality agreements and may use the information only for specific tasks.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, legitimate requests from government authorities, or applicable law. In such cases, we always follow a policy of disclosing only the minimum necessary information.

4.3 Fraud Prevention

Limited information may be shared with security partners to prevent fraud, money laundering, or illegal activity.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new owner. Users will be notified in advance in such cases.

Cookies and similar tracking technologies are used on the ckpro.cam website. These are small text files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To analyze site usage patterns and improve services.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling cookies entirely may cause some features of the site to not work properly.

ckpro applies industry-standard security measures to protect your information.

6.1 Technical Security

• All data transfers are secured by SSL/TLS encryption
• Stored data is kept in encrypted form
• Regular security audits and vulnerability testing
• Access controls — only authorized personnel can view sensitive information
• Firewall and intrusion detection systems

6.2 Retention Period

We store your information only for as long as necessary. All relevant information is retained while an account is active. After an account is closed, certain information may be retained for a specified period to meet legal obligations, prevent fraud, and resolve disputes.

6.3 Response to Data Breaches

In the event of an unexpected data breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that your information be used in a limited way for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for processing carried out on the basis of your consent.
• Right to Portability: The right to receive a copy of your information in a structured format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

ckpro is for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is in place during the registration process. If we are informed or notice that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If parents find out that their child has created an account on our site, please contact [email protected] immediately.

To learn more about responsible gaming, visit our responsible gaming page.

If our website contains links to third-party websites, those sites have their own privacy policies and we are not responsible for their information practices. We recommend reading the privacy policy of any external site before visiting it.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. No data is stored with us through these services after a payment is completed — only a record of the transaction confirmation is kept.

ckpro reserves the right to change, amend, or update this privacy policy at any time. For significant changes, we will:

• Publish a notice on the website
• Notify registered users via email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We will try to respond to your request as quickly as possible. Your privacy is our highest priority.